Our return policy is effective for 30 days for all brands. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. There are no refunds or exchanges on clearance merchandise. When sending a return or exchange always contact customersupport@onesielife.com prior to returning the item(s) and please include the ONESIELIFE Return/Exchange Form. You can print your return slip out here.
Refunds (if applicable) If you would like to return your item, please use our Returns/Exchanges link. Fill out the form and state the reason for your return. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
Please note accessory items will only be accepted if the item is damaged or defective.
We allow cancellation of made-to-order items up to 24 hours after purchase. If you would like to cancel or return a made-to-order item after that time, there will be a 15% re-stock fee deducted to account for the item being already placed into production. Please make sure to read our item descriptions carefully to verify whether you are purchasing made-to-order or ready to ship :)
